1 Describe the elements of self-concept and explain how each affects an individual’s behaviour and well-being.

2 Outline the perceptual process and discuss the effects of categorical thinking and mental models in that process.

3 Discuss how stereotyping, attribution, self-fulfilling prophecy, halo, false-consensus, primacy, and recency effects influence the perceptual process.

4 Discuss three ways to improve perceptions, with specific application to organizational situations.

5 Outline the main features of a global mindset and justify its usefulness to employees and organizations.