2 questions organizational behaviour
8. “Happy employees lead to happy customers.” Explain why this statement tends to be true and identify conditions in which it might not be true.
10. Recall a traumatic personal event, such as losing a loved one due to an accident or illness, receiving a rejection for an important job or school application, or failing an important assignment. Based on what you have learned in this chapter, discuss what has happened to you in terms of your cognitive reasoning, your emotional reactions, and your ability to logically deal with these stressful situations.